Desk Collection
Core
Conducting debt collection via phone, verifying customer accounts, negotiating payment terms, and resolving discrepancies to maintain trust with debtors.
Role type
Senior IC debt collection specialist
Builds
Recovered payments for financial institutions
Domain
Fintech / Financial Services
Required skills
Phone negotiation, account verification, payment plan structuring, KPI achievement, report generation, regulatory compliance
Preferred skills
Fintech industry experience, recovery bucket experience, creative negotiation strategies
Technologies
CRM systems, collection software
Responsibilities
Contacting customers via phone to collect debts, investigating and resolving account discrepancies, negotiating payment deadlines and plans, preparing and submitting activity reports to Team Leader
Seniority
Mid-level, hands-on IC