Customer Services Manager
Core
Plan, coordinate, and control service team activities to maintain and enhance customer/client relationships and meet operational objectives within a contract logistics division.
Role type
Customer Services Manager
Builds
Contract logistics services including flexible warehousing, transport, and fulfilment solutions
Domain
Logistics / Supply Chain
Required skills
Team leadership, budget management, post-despatch operations knowledge, stakeholder relationship management, KPI monitoring, performance appraisal, problem solving
Preferred skills
Creative problem solving, talent identification, growth strategy implementation
Responsibilities
Manage daily team operations, develop customer service policies, recruit and mentor team members, handle escalated client issues, maintain customer service levels, report on performance, propose business growth opportunities
Seniority
Mid-Senior, hands-on IC