Senior Service Designer - Inside IR35 Contract
Core
Lead service design activity across the service lifecycle (Discovery to Live) for complex digital services in the UK public sector, ensuring designs align with user needs, policy, and operational constraints.
Role type
Senior Service Designer (IC)
Builds
End-to-end digital and non-digital services for UK public sector clients
Domain
Public Sector / Government Digital Services
Required skills
Service design lifecycle management, service blueprinting and journey mapping, stakeholder facilitation, user research translation, accessibility and inclusive design, Agile delivery, policy and operational constraint navigation, workshop facilitation, evidence-based decision making, prototyping
Preferred skills
Experience with GOV.UK Service Standard, complex policy dependencies, collaborative design tools (Miro, Lucid, Figma), success criteria definition
Technologies
Miro, Lucid, Figma
Responsibilities
Lead service design activity within an Agile multidisciplinary delivery team; Map as-is and to-be services; Create and maintain service blueprints, journey maps, and ecosystem maps; Translate user research into actionable service improvements; Plan and facilitate workshops and co-design sessions; Prototype service concepts and test assumptions; Contribute to Service Standard assessments; Champion accessibility and inclusion
Seniority
Senior, hands-on IC
