Service Manager
Core
Lead Job Coaches and InWork Support Consultants to achieve sustainable employment outcomes for clients with disability, injury, or health conditions.
Role type
Multi-site service manager (employment services)
Builds
Employment placement outcomes and service delivery across multiple locations
Domain
Social services / Employment support
Deliverable
client delivery
Required skills
Team leadership, performance management, budgeting and financial forecasting, stakeholder engagement, operational risk management, compliance management, recruitment and onboarding
Preferred skills
Commercial acumen, coaching capability, values-driven culture promotion
Responsibilities
Lead, coach and develop Job Coaches and InWork Support Consultants; Drive performance across all ESAs to exceed KPI targets; Oversee service delivery, workflow and client experience across multiple locations; Ensure full contractual compliance with Employment Services requirements; Manage financial performance including forecasting and budgeting; Recruit, induct and onboard new team members; Build strong relationships with Services Australia, local employers and community partners
Seniority
Senior, hands-on IC with people leadership