Customer Evolution Manager, SAP AMS
Core
Primary point of accountability for a portfolio of SAP clients, owning the client relationship, service health, and commercial account performance across RUN operations and Evolution initiatives.
Role type
Senior Account Manager / Service Delivery Lead
Builds
Continuous value creation for SAP S/4HANA Cloud clients
Domain
Enterprise Software / SAP Application Management Services
Required skills
SAP S/4HANA, ERP, ITIL-aligned service management, account management, budget and margin management, team coaching, knowledge management, AI-enabled delivery tools
Preferred skills
SAP S/4HANA functional or technical certification, PMP, PRINCE2, experience with consumer packaged goods, retail, or asset-intensive industries, experience transitioning clients from go-live to steady-state AMS
Technologies
SAP S/4HANA Cloud, SAP Cloud ALM, Solution Manager, Joule
Responsibilities
Act as primary point of contact and trusted advisor for assigned clients; lead daily delivery by planning activities, assigning tickets, and resolving issues to meet SLA/SLO commitments; govern services through performance reporting, risk management, and budget oversight; move accounts along the Continuous Value Operations maturity curve; coach and develop consultants assigned to the portfolio; establish and maintain structured knowledge bases for clients.
Seniority
Senior, hands-on IC with leadership responsibilities
