Help Desk Specialist
Core
Provide Level 2 technical support for workstations, ensuring operational continuity and quality service for end-users including VIPs and management.
Role type
Level 2 Help Desk Specialist
Builds
IT support services for a multinational pharmaceutical client
Domain
IT Support / Workplace Management
Deliverable
client delivery
Required skills
Level 2 troubleshooting, Windows OS, Apple ecosystem, Microsoft 365, Active Directory, SCCM, ITSM ticketing, LAN/WAN/Wi-Fi networking, hardware/software troubleshooting
Preferred skills
English B2, backup procedures, antivirus management
Technologies
Windows, Apple, Microsoft 365, Active Directory, SCCM, ITSM platforms
Responsibilities
Provide Level 2 support for hardware and software issues, manage workstation installation and configuration, resolve tickets via ITSM platforms, install and update Windows and Apple systems, manage Active Directory user accounts, troubleshoot LAN/WAN/Wi-Fi connectivity, provide dedicated support to VIPs and management
Seniority
Mid-level, hands-on IC