Lead UX Researcher - H/F/X
Core
Lead a strategic user research function to guide digital product design and foster a customer-centric culture for Accor's global hotel ecosystem.
Role type
Lead UX Researcher (Strategic/Research Ops)
Builds
Digital products and services for guests and hotel teams across 5,500 hotels in 110 countries.
Domain
Hospitality / Digital Transformation / Customer Experience
Deliverable
dashboards & analysis
Required skills
Strategic research planning, complex multi-market research design, research narrative creation, team coaching, Research Ops optimization, AI integration, business impact measurement
Preferred skills
Leadership experience, Agile/Product environment fluency, international scale experience
Technologies
Research tools (implied), AI tools (for research practices)
Responsibilities
Define research roadmap and prioritize opportunities, lead complex strategic studies and benchmarks, activate insights for decision-making, develop team skills and optimize research processes, measure research impact, foster a customer-centric culture
Seniority
Senior, hands-on IC with leadership responsibilities
