Encargado/a (2ª maitre) - Salas VIP (aeropuerto T4)
Core
Supervise VIP lounge operations, manage service and cleaning staff, handle client incidents, and ensure protocol compliance in airport lounges.
Role type
Senior service supervisor (VIP lounge operations)
Builds
High-end dining experiences and service standards for airline passengers in VIP lounges
Domain
Aviation catering and luxury hospitality
Required skills
Team leadership, conflict resolution, inventory management, staff training, operational planning, client incident management, event organization, protocol knowledge
Preferred skills
High-level English (C1), Microsoft Office, enterprise management systems
Technologies
Microsoft Office, Enterprise management systems
Responsibilities
Supervise service and cleaning staff, attend to client incidents, verify internal and external protocols, manage daily operations and inventory, train new employees, create staff schedules, test products in the lounge, lead and motivate the service team
