Technicien support de proximité (H/F) - Grand-Fougeray (35)
Based in France
Core
Provide on-site assistance and support to users, ensuring service quality and business continuity.
Role type
Junior IT support technician
Builds
Desktop workstations and peripherals
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
Windows environment, Microsoft 365, Office suite, incident management, ITSM tools
Preferred skills
troubleshooting hardware and software, ticket tracking, escalation procedures
Responsibilities
Welcome and assist users, provide office and application support, diagnose and resolve hardware/software/application incidents, manage and track incident and request tickets, install and maintain workstations and peripherals, escalate complex incidents to relevant teams, contribute to continuous service improvement and user satisfaction