Help Desk II Livello
Based in Italy
Core
Second-level IT support specialist providing hardware and software troubleshooting, user access management, and workstation maintenance.
Role type
Level 2 Help Desk Technician
Builds
IT support services for end-users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Windows OS, hardware/software troubleshooting, networking basics (TCP/IP, DNS, DHCP), Microsoft Office 365, user access management
Preferred skills
Active Directory, ticketing tools
Technologies
Windows, Microsoft Office 365, TCP/IP, DNS, DHCP, Active Directory
Responsibilities
Provide second-level technical support to users, manage support requests and tickets, install and maintain workstations, configure PCs and peripherals, manage user accounts and access, escalate complex issues
Seniority
Individual Contributor