Directeur des Services de l'accueil (H/F/X)
Core
Orchestrate front-of-house services (Reception, Guest Relations, Reservations, Concierge) to ensure exceptional guest experience and operational excellence for Sofitel hotels.
Role type
Senior Front-of-House Director (5-star hotel)
Builds
Guest experience, operational standards, team performance
Domain
Luxury hospitality / 5-star hotel
Required skills
Team leadership, operational management, revenue optimization, conflict resolution, recruitment, scheduling, data reliability, stress management, attention to detail, emotional intelligence
Preferred skills
English fluency, Opera PMS mastery
Technologies
Opera PMS
Responsibilities
Manage complex guest complaints, optimize key performance indicators (TO, PM, revenue), lead and develop a team of 10+, coordinate with all hotel services, ensure audit compliance, drive client loyalty programs
Seniority
Senior, hands-on IC