Front Office Opportunities | Avani Cypress Lakes Resort
Core
First point of contact for guests, managing check-ins, check-outs, reservations, and resolving concerns to create memorable experiences.
Role type
Front Office Agent / Front Office Supervisor
Builds
Guest arrival and departure processes, reservation management, and daily front office operations
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Guest service, PMS usage, payment processing, team leadership, operational procedure adherence, multitasking, roster flexibility
Preferred skills
Hotel/resort experience, supervisory experience
Responsibilities
Deliver exceptional customer service, manage guest check-ins and check-outs, handle guest requests and resolve concerns, process payments, support daily front office operations, lead and coach the front office team (Supervisor), ensure brand standards are maintained