Guest Services Manager
Core
Lead and shape the guest experience for a prestigious law firm, overseeing welcome hosting, central reservations, event support, and the end-to-end guest journey across multiple UK locations.
Role type
Senior Guest Services Manager
Builds
Premium corporate guest services and event execution for a top-tier law firm
Domain
Professional services / Legal industry
Deliverable
product features
Required skills
Team leadership, stakeholder management, operational data analysis, event management, budget management, strategic planning, change management, performance management, service design
Preferred skills
Experience in legal or professional services environments, financial awareness
Technologies
None stated
Responsibilities
Lead and inspire a high-performing Guest Services team across multiple locations; Take overall responsibility for welcome hosting, reception services, central reservations and guest experience delivery; Build and maintain strong relationships with client stakeholders and senior leaders; Monitor service performance, analyse operational data and implement improvements; Drive innovation and future-proof service delivery within a premium corporate environment; Support and oversee event management activities, ensuring flawless execution; Ensure consistent service standards across the London office and regional locations in Birmingham, Cardiff, Manchester and Leeds; Collaborate with internal and external service partners to enhance the customer experience; Manage team performance, development, engagement and succession planning; Contribute to budget management and operational planning.
