Team Leader - IT Support (Onsite)
Core
Lead and manage a team of 30+ on-site IT support staff, overseeing daily operations, shift planning, and service quality for end-user infrastructure.
Role type
Senior IT Support Team Leader
Builds
End-user IT infrastructure and support processes
Domain
IT Support / European Institutions
Deliverable
dashboards & analysis
Required skills
Team leadership, shift planning, SLA management, risk analysis, change control, project management, technical troubleshooting, bilingual communication
Preferred skills
ITIL practices, ITILv4 certification, experience in EU Institutions environment
Technologies
ITILv4
Responsibilities
Provide leadership to Proximity IT Support teams, manage daily team operations and shift planning, conduct service reviews and quality control, oversee critical support processes and escalation procedures, track activities against operational plans, manage change control for physical IT assets, coordinate improvement initiatives.
Seniority
Senior, hands-on IC