Premier de Réception (H/F)
Core
Lead the front desk team to ensure memorable guest experiences and operational excellence at a 4-star hotel.
Role type
Senior Front Office Manager
Builds
Guest check-in/check-out processes, reservation management, and additional hotel service sales
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, reservation management, cash handling, complaint resolution, upselling, loyalty program management, administrative control, process improvement, daily order management
Preferred skills
Multilingualism (French, English, third language), initiative, adaptability
Technologies
OTA extranets, reservation systems
Responsibilities
Supervise and coach the front desk team, manage reservations and billing, handle guest complaints, drive upselling of hotel services, ensure administrative compliance, manage daily orders
Seniority
Senior, hands-on IC