Events Operations Manager
Core
Full responsibility for the day-to-day running of operations during each service period, coordinating events in meeting rooms to exceed guest expectations and ensuring swift issue resolution.
Role type
Senior IC events operations manager
Builds
Event setups and service delivery for guests at Raffles London OWO
Domain
Luxury hospitality / hotel operations
Required skills
Event function sheet management, team task planning, Microsoft Office proficiency, high-pressure service delivery, multi-tasking, 24h operational schedule adaptability
Preferred skills
Luxury hotel environment experience (LQA, Forbes 5*)
Technologies
Microsoft Office
Responsibilities
Monitor staffing levels, ensure equipment and supplies are ready, liaise with planning/sales on floor plans and Banquet Event Orders, lead pre-service team briefings, act as first point of contact for clients, report and rectify health and safety hazards
Seniority
Senior, hands-on IC
