Responsable restauration H/F - Pullman Paris Montparnasse 4*
Core
Piloter, animer et superviser la satisfaction client et la performance financière de 5 points de vente (Restaurant, Bar, Petit-déjeuner, Room Service, Grab & Go) dans un hôtel 4 étoiles.
Role type
Senior Restaurant Manager (Hotel)
Builds
Restaurant, Bar, Room Service, Grab & Go operations for Pullman Paris Montparnasse
Domain
Hospitality / Hotel Management
Required skills
Team management (40+ staff), Financial performance management, Client satisfaction & retention, Service quality control, Leadership, Revenue generation, Complaint resolution, Operational planning
Preferred skills
Experience in large-scale hotels (>500 rooms), Public relations, Innovation in service delivery
Technologies
Office tools
Responsibilities
Manage and supervise a team of ~40 talents, Ensure client satisfaction and loyalty across all service points, Monitor financial performance and profitability, Adapt leadership style to brand culture, Develop new delivery and self-service options, Resolve client complaints, Ensure service quality and speed in dining and room service
Seniority
Senior, hands-on IC