Application Administrator
Core
Manage user administration, L1 support, and routine technical operations for a suite of third-party and in-house business applications.
Role type
Application Administrator (L1 Support)
Builds
Internal business applications and procurement systems
Domain
IT Services / Business Applications
Deliverable
dashboards & analysis
Required skills
Application configuration, L1 troubleshooting, incident management, user administration, vendor liaison, SQL, Power-BI, Excel, MS Technologies, ticket-logging tools
Preferred skills
Monitoring tools, database administration, ITIL Service Management, PHP
Technologies
SQL, Power-BI, Excel, MS Technologies
Responsibilities
Manage configuration and maintenance of applications, resolve logged incidents within SLA, liaise with third-party vendors, develop dashboards for project analysis, manage workload from ticket queues, troubleshoot root causes of issues.
Seniority
Junior to Mid-level, hands-on IC