Key Account Manager
Core
Drive growth and strengthen relationships with multi-outlet F&B brands in Singapore and Malaysia, aligning commercial outcomes with client success.
Role type
Senior Key Account Manager (B2B SaaS/F&B Tech)
Builds
TabSquare's ecosystem (SmartQR, Kiosk, Payments, SmartEngage) for restaurant groups
Domain
F&B Technology / Payments / SaaS
Deliverable
client delivery
Required skills
Strategic account management, revenue growth & expansion, retention & churn prevention, commercial planning & reporting, market intelligence, CRM proficiency
Preferred skills
Cross-border/regional account experience, Mandarin or Bahasa Malaysia proficiency
Technologies
Salesforce, Pipedrive
Responsibilities
Own end-to-end relationships with key enterprise restaurant groups; Conduct Quarterly Business Reviews (QBRs); Identify upsell/cross-sell opportunities; Negotiate renewals and multi-year agreements; Monitor account health and engagement metrics; Track competitor activities and share intelligence
Seniority
Senior, hands-on IC