Business Analyst IT (Senior)
Core
Senior Business Analyst gathering functional requirements, designing IT solutions, and managing implementation within the DISIT IT infrastructure team.
Role type
Senior Business Analyst (IT Infrastructure)
Builds
IT applications and digital transformation solutions for a 50,000-person group
Domain
IT Infrastructure / Digital Transformation
Required skills
Functional requirement gathering, Use case/User Story writing, Solution design, ITIL process knowledge, ServiceNow ITSM/CMDB expertise, Stakeholder communication, Test strategy participation
Preferred skills
ITIL certification, ServiceNow certification
Technologies
ServiceNow, CMDB
Responsibilities
Gather functional requirements from business teams, Organize and lead workshops to design solutions, Follow up on solution implementation, Write functional specifications via use cases and User Stories, Ensure requirement understanding and transmission to solution builders, Participate in test strategy and functional validation, Communicate with governance bodies and users, Support solution operations including assistance, evolution requests, and training