Business Systems Analyst 4
Core
Shape how the organization uses ServiceNow to simplify work, improve service delivery, strengthen platform governance, and enable scalable digital workflows.
Role type
Senior Business Systems Analyst (ServiceNow)
Builds
Enterprise ServiceNow platform solutions, workflows, and integrations
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform expertise, requirements analysis, process modeling, stakeholder management, Agile/Scrum delivery, ITSM process knowledge, solution documentation, gap analysis, backlog refinement, UAT coordination
Preferred skills
ServiceNow certifications (CSA, CAS), ITIL Foundation, platform governance experience, release management, CMDB data quality, workflow automation, integrations, reporting
Technologies
ServiceNow, ITSM, ITOM, ITAM, CMDB, APM/EA, Agile, Scrum, Kanban
