Analyst Developer (w/m/d) ServiceNow ITOM
Core
Technical conception, system design, and implementation of ServiceNow ITOM solutions for internal customers, including incident resolution and automated data quality checks.
Role type
Senior ServiceNow ITOM Developer
Builds
ServiceNow ITOM configurations, dashboards, and automated data quality checks
Domain
IT Service Management (ITSM) / ServiceNow
Required skills
ServiceNow ITOM (Visibility, Health), CMDB concepts, Event management, Interface/Integration development, Agile methodologies, System configuration
Preferred skills
ITIL processes, Tool-based IT infrastructure capture
Technologies
ServiceNow, ITOM, CMDB, Event Management
Responsibilities
Technical conception and system design for ServiceNow ITOM, Implementation of system configurations and customer-specific adjustments, Development of dashboards for operations units, Implementation of automated data quality checks, Execution of interface and integration requirements, Coordination of testing across all stages and documentation of changes