Business Service Agent - Antwerpen
Core
Support a fixed team of Account Managers in the administrative and operational follow-up of their B2B customer portfolio.
Role type
Business Service Agent (B2B Customer Support)
Builds
After-sales service and administrative operations for B2B automotive clients
Domain
Automotive / B2B Services
Deliverable
dashboards & analysis
Required skills
B2B customer communication, payment follow-up, ticketing system management, cross-functional coordination, process documentation, multi-tasking
Preferred skills
Digital proficiency, proactive problem-solving, international collaboration
Responsibilities
Handle customer inquiries via phone, email, and ticketing system; Follow up on payment-related files and outstanding payments; Act as a liaison between B2B customers and internal departments; Support full after-sales handling from administrative follow-up to issue resolution; Collaborate with colleagues from different teams and countries.
Seniority
Mid-level (2+ years experience)