Quality Control & Remediations Manager
Core
Lead the Quality Control & Remediations team to perform final quality checks on account openings and periodic reviews, ensuring alignment with BRM standards and strategic priorities.
Role type
Associate Director, Quality Control & Remediations
Builds
Operational excellence in client onboarding and periodic review processes
Domain
Financial services / Banking / Regulatory Compliance (KYC/AML)
Required skills
Team leadership, Quality Control, Remediation exercises, Audit participation, Process improvement, Risk judgment, Stakeholder management, Strategic planning
Preferred skills
Experience in leadership roles, Knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB), Tooling and systems build-out collaboration
Technologies
None stated
Responsibilities
Direct operational and people management of the QC & Remediations team, Oversee final quality checks on account opening and periodic review cases, Produce reporting on return reasons and QC trends, Identify gaps and coordinate training, Own ad-hoc remediation exercises from audits, Act as key contact in audits, Participate in strategic discussions, Exercise independent judgment on complex findings, Lead process improvement initiatives, Coach and mentor team members
Seniority
Senior, hands-on IC