Coordonnateur.trice au soutien technique et à la répartition
Core
Receives client service calls, performs first-level technical diagnostics by phone, and assigns service requests to field technicians or subcontractors.
Role type
Technical support and call distribution coordinator
Builds
Service operations and client support workflows for TOMRA Canada
Domain
Waste management and recycling logistics
Deliverable
dashboards & analysis
Required skills
First-level technical diagnostics, call distribution, priority management, data entry, preventive maintenance planning, administrative follow-up, bilingual communication (French/English), computer tools proficiency
Preferred skills
Experience in distribution, logistics, or customer service, ability to learn quickly, problem-solving under pressure, teamwork, adaptability
Technologies
Computer tools, administrative tracking systems
Responsibilities
Receive and triage client service calls, perform initial technical diagnosis, assign tasks to field teams, manage multiple simultaneous requests, update maintenance lists and records, plan preventive maintenance activities
Seniority
Entry to Mid-level, hands-on IC