Help Desk II Livello
Core
Second-level IT support specialist providing hardware and software troubleshooting, user assistance, and workstation management.
Role type
Level 2 Help Desk Technician
Builds
IT support services for end-users
Domain
IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
Windows OS, hardware troubleshooting, software troubleshooting, networking basics (TCP/IP, DNS, DHCP), Active Directory, ticketing systems, Microsoft Office 365
Preferred skills
Active Directory, ticketing tools
Responsibilities
Provide second-level technical support to users, manage support requests and tickets, install and maintain workstations, diagnose and resolve hardware/software issues, configure PCs/printers/peripherals, manage user accounts and access, escalate complex issues to technical teams
Seniority
Mid-level IC