IT Support Engineer-Windows and Apple
Core
Mid-level IT Support Engineer providing advanced multi-platform support (Windows, macOS, mobile) and acting as an escalation point for complex technical issues.
Role type
Mid-level IC IT Support Engineer
Builds
Enterprise IT services, AI-driven support workflows, and automated operational processes
Domain
Enterprise IT Operations / End-User Computing
Required skills
macOS enterprise support, Windows support, MDM (Jamf Pro, Intune), AI-driven support tools, workflow automation (Power Automate, ServiceNow), PowerShell scripting, ITIL service management
Preferred skills
Apple certifications (ACSP, ACiT), Microsoft Modern Desktop certification
Technologies
macOS, Windows, Jamf Pro, Apple Business Manager, Intune, Microsoft Power Automate, ServiceNow, PowerShell
Responsibilities
Provide expert-level technical assistance across Windows, macOS, and mobile platforms; Act as the go-to escalation resource for macOS; Maintain and enhance video conferencing systems and network connectivity; Design and maintain workflow automations to streamline support tasks; Create and refine internal documentation and SOPs; Provide regional onsite support and assist with deployments.
Seniority
Mid-level, hands-on IC
