Workplace Specialist - Freelancer
Core
Manage and provide technical support for corporate workstations, ensuring operational continuity of IT tools and delivering quality assistance to end-users, including VIPs and management.
Role type
Workplace Specialist (Level 2 IT Support)
Builds
Corporate workstations and IT infrastructure for a multinational pharmaceutical client
Domain
IT Support / Workplace Management
Required skills
Level 2 technical support, workstation management, ITSM ticketing, Windows OS, Apple ecosystem, Microsoft 365, Active Directory, SCCM, hardware/software troubleshooting, LAN/WAN/Wi-Fi networking, data backup procedures
Preferred skills
English B2 level
Technologies
Windows, Apple, Microsoft 365, Active Directory, SCCM, ITSM platforms
Responsibilities
Provide Level 2 technical support (on-site and remote) for hardware and software issues; Manage workstations including installation, configuration, replacement, and maintenance; Resolve tickets via ITSM platforms; Install, configure, and update Windows and Apple operating systems; Perform Active Directory operations for user and access management; Troubleshoot basic LAN/WAN, Wi-Fi, and network device connectivity; Provide dedicated technical support to VIPs and management personnel
Seniority
Mid-level, hands-on IC