Head of Sanctions Service Delivery
Core
Lead a global team of 500+ Sanctions Agents and 5 Senior Operations Managers to oversee service delivery, demand planning, and process controls for Wise's multi-currency banking platform.
Role type
Senior leadership (Head of Service Delivery)
Builds
Sanctions Operations team capabilities, global service delivery processes, and cross-functional projects
Domain
Fintech / Financial Services / Compliance
Required skills
Team leadership, demand and capacity planning, performance management, hiring, process control monitoring, stakeholder management, project management, metrics analysis
Preferred skills
CGSS certification, additional languages, travel availability
Technologies
N/A
Responsibilities
Lead and develop a global team of 500+ agents and 5 managers; Own demand and capacity planning; Maintain strong relationships with Compliance, Product, Analytics, and Engineering; Proactively monitor process controls and investigate irregularities; Develop team capabilities and training plans over 12+ months.
Seniority
Senior, hands-on IC
