Guest Services Officer
Core
Greet guests at the reception, handle registrations, manage check-ins/check-outs, process payments, and answer inquiries to ensure a positive guest experience.
Role type
Front Desk Officer
Builds
Guest check-in/check-out processes and reservation confirmations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cash handling, Reservation management, Guest relations, Payment processing, Phone communication, Room tour presentation
Preferred skills
Suggestive selling, Knowledge of local area functions
Technologies
None stated
Responsibilities
Greet guests at the reception area, Prepare registration cards and keys, Register arriving guests and provide room tours, Facilitate guest departures and close accounts, Process guest payments, Answer inquiries and accept reservations, Maintain guest relations by answering questions about hotel facilities