Raffles Ambassador
Core
Gracious first point of contact for guests, delivering personalized arrival and departure experiences and curating meaningful connections at a luxury hotel.
Role type
Front Office / Guest Relations Ambassador
Builds
Seamless, refined, and memorable guest journeys
Domain
Luxury Hospitality
Required skills
Guest experience management, check-in/check-out operations, room assignments, billing and cashiering, guest preference anticipation, service recovery, VIP coordination, loyalty program promotion, Opera PMS familiarity
Preferred skills
Luxury hospitality experience, multilingual communication, professional problem-solving, attention to detail, multitasking in fast-paced environments
Responsibilities
Welcome guests with warmth and professionalism, manage front office procedures, handle guest requests and concerns, coordinate with Butler Service and other departments, maintain guest profiles, support VIP arrivals, promote hotel services and loyalty programs
Seniority
Individual Contributor, entry to mid-level