Reservation Associate- Telephone Opertor
Core
Handle incoming calls and manage reservations with efficiency and courtesy, serving as the voice of the organization.
Role type
Reservation Associate - Telephone Operator
Builds
Reservation records and customer service interactions
Domain
Hospitality / Travel
Required skills
Verbal communication, telephone etiquette, reservation management systems, data entry, time management, problem-solving, interpersonal skills
Preferred skills
Hospitality/travel industry experience, CRM systems, bilingual communication, high-volume call handling
Responsibilities
Answer incoming telephone calls professionally, process reservation requests accurately, provide detailed service information, manage multiple calls simultaneously, input and update customer data, handle customer concerns and complaints, coordinate with other departments, maintain organized transaction records, follow company protocols, meet performance targets