Customer Service Rep (4126)
Core
First point of contact for customers, handling inquiries, resolving issues, and processing orders/refunds via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, empathy, time management, computer proficiency, CRM usage
Responsibilities
Answer incoming customer inquiries via phone, email, and chat; Resolve customer issues and complaints; Process orders, refunds, and exchanges; Document customer interactions and update CRM records; Identify and escalate complex issues; Provide feedback for process improvement