Guest Service Associate
Core
Frontline hospitality role managing guest arrivals, departures, and inquiries while driving revenue through upselling.
Role type
Guest Service Associate
Builds
Guest check-in/check-out processes, room key issuance, and hotel sales
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cashiering, PMS operation, upselling, confidentiality, shift flexibility
Preferred skills
International hotel brand experience, Opera PMS, customer service environment experience
Responsibilities
Assist guests with check-in and checkout procedures, register guests and issue room keys, handle guest mail and phone calls, promote hotel sales and facilities, ensure VIP recognition, maintain guest privacy