Air Import & Export Customer Service Agent
Core
Manage the end-to-end movement of air freight imports and exports, ensuring timely delivery, accurate documentation, and customer satisfaction.
Role type
Air Import & Export Customer Service Agent
Builds
International air shipments for global trade customers
Domain
Global logistics and air freight
Required skills
Air document preparation, shipment tracking, rate negotiation, customs documentation, regulatory compliance, data entry, vendor coordination, invoice processing, operational reporting
Preferred skills
IATA certification, global logistics industry knowledge, air market understanding, MS Excel/Word proficiency
Technologies
Air Workboards, Workflows, Dashboards, Status Reports, SHIPMENTS LOGGED ELECTRONICALLY Report, CONSOLS NOT SETTLED Report
Responsibilities
Receive and process shipment documents, track and trace air import/export files, coordinate with vendors for space and services, ensure adherence to government regulations, manage customer communications regarding shipment status, prepare customs documents, review operational reports daily/weekly, escalate issues to management.
Seniority
Individual Contributor, operational level