Rooms Controller | Front Office
Core
Manage hotel room inventory, allocations, and guest room assignments to ensure seamless arrivals and operational efficiency.
Role type
Front Office Rooms Controller
Builds
Room availability and guest room assignments for individual, group, and VIP guests
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Room inventory management, VIP and group allocation, cross-departmental coordination, guest communication, operational prioritization, security procedures
Preferred skills
Luxury hotel experience, fast-paced environment adaptability, guest experience focus, career growth within Accor network
Technologies
PMS systems, hotel management software
Responsibilities
Manage daily room inventory and allocations; Coordinate room assignments based on guest preferences and VIP requirements; Monitor room availability with Housekeeping and Engineering; Communicate operational updates across departments; Handle guest inquiries and post-arrival welcome calls; Maintain accurate guest profile notes and security confidentiality.
Seniority
Mid-level, hands-on IC