Securitas søker teknisk servicekonsulent til kundesenteret
Core
Technical service consultant providing remote administration, troubleshooting, and coordination of security solutions and service requests for customers and field technicians.
Role type
Technical service consultant (customer support)
Builds
Security solutions and service operations for customers
Domain
Security industry / Technical support
Deliverable
client delivery
Required skills
Remote administration, troubleshooting, incident management, coordination, customer communication, PC/phone proficiency, system learning agility
Preferred skills
Experience with alarm systems, access control, CCTV, security industry background
Technologies
Security solutions, saksbehandlingssystem (case management system), PC, phone
Responsibilities
Provide user support and remote administration of security solutions, support technicians and customers, process incoming requests in the case management system, handle incoming calls from customers and internal staff, coordinate and follow up on service assignments, collaborate with other departments to resolve customer issues
Seniority
Mid-level, hands-on IC