Customer Service Representative
Core
Tactical first-level support contact for order placement and fulfillment for direct and distribution customers, ensuring satisfaction through clear communication and problem resolution.
Role type
Customer Service Representative (Order Management & Support)
Builds
Order management processes, RMA support, and customer communication channels for semiconductor distribution.
Domain
Semiconductor industry, Order Management, Distribution Support
Required skills
Order management system knowledge (SAP, Model N, Oracle), RMA process knowledge, problem-solving, communication, interpersonal skills
Preferred skills
Semiconductor field experience, Inside Sales experience
Responsibilities
Manage standard orders including expedites, pull-ins, cancellations, and push-outs; Support Customer RMA and FA support; Review account booking, backlog, and billing with Sales; Track free-of-charge samples and handle EHS/technical matters; Partner with Sales to manage communications with distributors and customers.
Seniority
Mid-level, 3+ years experience
