Customer Service Representative
Core
Manage daily order backlogs, monitor customer demand forecasts, and resolve logistics/customs issues to ensure revenue plan achievement for assigned accounts.
Role type
Senior IC supply chain customer service representative
Builds
Order fulfillment and supply chain visibility for semiconductor clients
Domain
Semiconductor manufacturing and supply chain logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
backlog management, demand forecasting analysis, logistics issue resolution, supply chain gap identification, procurement methodology knowledge, revenue plan tracking
Preferred skills
Microsoft Excel, Power BI, capacity adjustment coordination
Technologies
Microsoft Office, Power BI
Responsibilities
Daily backlog management including order processing and shipment monitoring, Monitor and analyze customer demand forecast accuracy, Eliminate variance between backlog and MRP/EDD/PLD/RD, Resolve logistics and customs issues with relevant functions, Develop in-depth knowledge of customer procurement methodologies, Identify and implement solutions for supply chain weaknesses at customer sites
Seniority
Mid-level, hands-on IC