Delivery Manager IT H/F
Core
Orchestrates IT service delivery, ensuring quality, SLA compliance, and continuous improvement for banking clients.
Role type
Senior IT Delivery Manager
Builds
IT service operations and delivery for financial sector clients
Domain
Banking & Financial Services / IT Service Management
Required skills
ITIL framework expertise, SLA/KPI management, stakeholder governance, risk management, ITSM process optimization, team coordination
Preferred skills
English (professional level), complex multi-vendor environment experience
Technologies
ITIL, ITSM
Responsibilities
Monitor IT service quality and SLA compliance, supervise production teams and external partners, lead governance committees, coordinate operational teams and partners, drive service improvement plans, manage business continuity and risk exercises
Seniority
Senior, hands-on IC with leadership responsibilities