Front Office Agent, Fairmont The Red Sea
Core
First point of contact for guests at a luxury resort, managing check-in/out, reservations, inquiries, and concierge services to ensure exceptional guest experiences.
Role type
Front Office Agent (Luxury Hospitality)
Builds
Guest check-in/out procedures, reservation records, and seamless guest experiences
Domain
Luxury Hospitality / Tourism
Deliverable
product features
Required skills
Guest service, reservation management, conflict resolution, PMS proficiency, multilingual communication, financial transaction handling, concierge services, multitasking, cultural awareness
Preferred skills
Ultra-luxury guest expectation understanding, pre-opening project coordination experience, proactive ownership, impeccable grooming
Responsibilities
Greet guests and manage check-in/out procedures, manage reservations and cancellations, address guest inquiries and resolve issues, provide concierge recommendations, process payments, coordinate with housekeeping and maintenance, maintain front desk organization
Seniority
Entry-level to Mid-level, hands-on IC