Incident Manager H/F
Core
Central point for managing incidents, ensuring operational leadership, team coordination, and continuous process improvement to guarantee service quality and user satisfaction.
Role type
Incident Manager
Builds
Incident resolution workflows and service quality reports
Domain
Public sector IT services
Deliverable
dashboards & analysis
Required skills
IT incident management, operational leadership, ITIL processes, stakeholder coordination, root cause analysis, reporting
Responsibilities
End-to-end management of major incidents, qualification and prioritization of incoming incidents, coordination of resolution actors, implementation and tracking of action plans, analysis of recurring incidents, animation of incident committees, production of status reports
Seniority
Mid-level, hands-on IC