Reservations Agent
Core
Handle room reservations, inquiries, and bookings via multiple channels while maximizing revenue through upselling and ensuring accurate data entry.
Role type
Reservations Agent
Builds
Room reservations and guest booking records
Domain
Hospitality / Hotel Operations
Required skills
Reservation system proficiency, upselling techniques, inventory management, payment verification, guest service standards, data accuracy, policy compliance
Preferred skills
Revenue management principles, group booking processes, OTA partner communication, VIP guest handling
Technologies
Opera cloud TARS, SynXis, Property Management Systems (PMS)
Responsibilities
Process new bookings, amendments, and cancellations; maximize room revenue through upselling; monitor room availability and inventory; coordinate with Front Office and Revenue Management teams; resolve guest complaints; prepare occupancy reports.
Seniority
Individual Contributor