Reception Team Member
Core
Provide efficient guest registration, check-in, check-out services, and handle guest requests to ensure total customer satisfaction.
Role type
Front Office Team Member
Builds
Guest accounts, reservations, and internal communications
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration, check-in/check-out processing, reservation management, customer service, communication, security procedures, cash handling, equipment maintenance
Responsibilities
Handle incoming calls and transfer them as needed, ensure secure handling of room keys and guest data, manage reservations with accuracy, address guest concerns and escalate issues to management, assist the Food & Beverage department when needed, follow fire and evacuation protocols.
Seniority
Entry-level, hands-on IC