Client Service Team
Core
Manage end-to-end client onboarding, account maintenance, and daily client queries while developing internal guidelines and training materials.
Role type
Client Service Account Manager
Builds
Client accounts and service processes
Domain
Consumer goods supply chain compliance and quality assurance
Deliverable
client delivery
Required skills
Client onboarding, SOP development, internal training, client query handling, issue escalation, record management, MS Office, CRM tools
Preferred skills
Social compliance program knowledge (Sedex, WRAP, SLCP, ESCP), account management experience, multitasking
Responsibilities
Manage client onboarding and account maintenance, Develop and maintain SOPs, Conduct internal training sessions, Handle daily client queries, Escalate complex issues, Maintain client records