Customer Success Manager | Sustainability | Fashion Supply Chains
Core
Manage a large portfolio of clients in the fashion and consumer goods sectors to help them build and run ESG supply chain data programs.
Role type
Associate Customer Success Manager (Sustainability)
Builds
ESG intelligence platforms and supply chain data management programs for global brands and retailers
Domain
Fashion supply chains + Sustainability + SaaS
Deliverable
product features
Required skills
Customer success management, portfolio scaling, onboarding and training, playbook development, sustainability knowledge, consumer goods/fashion supply chain experience, data-driven decision-making, project management
Preferred skills
Experience in fast-paced high-growth technology/SaaS environments, ability to navigate ambiguity, fluency in customer success software (Hubspot, Claude Cowork, Microsoft Office, Google Suite)
Responsibilities
Manage a large portfolio of clients at scale, assess and monitor client programs to drive growth, onboard and train clients and stakeholders, own and refine standardized playbooks and success milestones
Seniority
Associate, hands-on IC