Central Services Agent
No visa sponsorship
Core
Telephone-based guest services agent providing personalized support, reservations, and operational coordination for a hotel located within an airport.
Role type
Customer service agent (telephone)
Builds
Guest satisfaction and operational efficiency for airport hotel guests
Domain
Hospitality / Airport Hotel
Deliverable
client delivery
Required skills
Telephone communication, reservation management, cash handling, emergency procedures knowledge, multi-department coordination, Opera Cloud system proficiency
Preferred skills
Additional languages, previous customer service experience
Responsibilities
Answering guest calls, setting up reservations, processing shipping and lost-and-found requests, ensuring inter-departmental communication, maintaining accurate call records, adhering to safety regulations
Seniority
Entry-level to Junior