CIP Agent (Hospitality Industry) at Recours Global HR
Core
Provide welcoming, meet-and-greet, fast pass, and loyalty program services to passengers at airport terminals, ensuring customer satisfaction and operational compliance.
Role type
CIP Agent (Hospitality/Airport Operations)
Builds
Passenger experience services including check-in support, lounge access, and fast-track processing
Domain
Aviation / Hospitality
Deliverable
client delivery
Required skills
Passenger service management, airport regulation procedures, loyalty program operations, customer complaint handling, sales target achievement, MS Office, ERP systems
Preferred skills
Hospitality industry experience, English fluency for overseas reporting, Oracle ERP experience
Responsibilities
Supervise service point fixtures and cleanliness, monitor lounge catering and cleaning services, process daily invoices and passenger lists, support marketing and sales activities, document customer feedback and complaints, achieve sales and satisfaction survey targets
Seniority
Entry-level, operational IC