Assistant Guest Services Manager
Core
Front-line leadership role managing porte-cochère, valet, bell desk, and guest reception operations to deliver luxury hospitality experiences.
Role type
Assistant Guest Services Manager
Builds
Seamless guest arrival/departure flows, VIP experiences, and high-volume service delivery
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and coaching, Service recovery and conflict resolution, Operational scheduling and labor management, Vendor coordination, Guest relations management, Compliance and security protocols
Preferred skills
Knowledge of local attractions and transportation networks, Proficiency in Opera PMS and ALICE systems
Technologies
Opera PMS, ALICE, Microsoft Office
Responsibilities
Direct front-line operations during peak arrival/departure surges, Manage VIP arrivals and group check-ins, Coach and schedule front office staff, Execute service recovery for guest escalations, Coordinate with third-party valet and parking operations
Seniority
Mid-level, hands-on IC