Guest Experience Agent
Core
Welcome and greet guests, manage check-in/check-out, handle inquiries, and coordinate with hotel teams to ensure seamless service delivery.
Role type
Front desk agent (guest experience)
Builds
Guest check-in/check-out services, account management, and on-site hospitality experiences
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Opera Cloud proficiency, cash and card transaction processing, multilingual communication, upselling and cross-selling, liaison coordination
Preferred skills
Experience with property management systems, flexibility for rotating rosters
Technologies
Opera Cloud, ACDC
Responsibilities
Greet guests on arrival, process check-in and check-out, handle incoming calls and guest messages, promote loyalty programs, coordinate with internal teams, maintain security protocols
Seniority
Entry-level to Junior